1. Introduction

Lucy International Company Limited is committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at lethanhmai66469@gmail.com.

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2. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our products, or otherwise when you contact us.

• Personal Data: Name, phone number, email address, shipping address.
• Business Data (for B2B): Company name, Tax ID, representative information.
• Payment Data: We do not store credit card details directly; all payments are processed through secure banking or third-party gateways.

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3. How We Use Your Information

We use personal information collected via our website for a variety of business purposes described below:

• To fulfill and manage your orders (shipping, invoicing).
• To provide warranty support and technical assistance.
• To send you marketing and promotional communications (only with your consent).
• To request feedback and contact you about your use of our products.

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4. Sharing Your Information

We strictly do not sell your data to third parties. We only share information with the following categories of third parties:

• Logistics Partners: (e.g., Viettel Post, Grab) to deliver your orders.
• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, or a judicial proceeding.

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5. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure.

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6. Your Rights

Based on the applicable laws of Vietnam, you have the right to:

• Request access to your personal data.
• Request correction or deletion of your personal data.
• Withdraw your consent to marketing communications at any time.

To exercise these rights, please contact us via our provided email address.

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7. Updates to This Policy

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible.

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8. Contact Us

If you have questions or comments about this policy, you may email us at lethanhmai66469@gmail.com or by post to:

Lucy International Company Limited
Doi 7, Ngoc Hoi Commune,
Hanoi City, Vietnam.